Shipping policy

Shipping Policy – EG Evolved Tech Store

At EG Evolved Tech Store, we are committed to delivering your order quickly, safely, and efficiently anywhere in South Africa.

1. Order Processing

  • All orders are processed within 1–3 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • For high-demand or pre-order items, processing times may vary and will be clearly communicated on the product page.

2. Shipping & Delivery

  • We offer nationwide delivery across South Africa.
  • Delivery is handled via trusted logistics partners, including MDS Collivery and other reputable couriers.
  • Estimated delivery times:
    • Major cities: 1–3 business days
    • Regional areas: 2–5 business days

Please note that delivery times are estimates and may vary depending on location and external factors.

3. Shipping Costs

  • Shipping fees are calculated at checkout based on:
    • Delivery location
    • Package size and weight
  • From time to time, we may offer free shipping promotions, which will be clearly indicated on the website.

4. Order Tracking

  • Once your order has been dispatched, you will receive a tracking number via email or SMS.
  • You can track your delivery in real-time through the courier’s platform.

5. Split Shipments

  • As part of our efficient sourcing and distribution model, some orders may be fulfilled from multiple suppliers.
  • In such cases, your order may arrive in separate shipments at no additional cost.

6. Pre-Orders & Special Orders

  • Pre-order or special-order items may have extended lead times (typically 7–21 business days or as specified).
  • Customers will be kept informed throughout the process.

7. Delivery Requirements

  • Please ensure that:
    • The shipping address provided is accurate
    • Someone is available to receive the delivery
  • Couriers may require a signature upon delivery.

8. Delays & Liability

  • While we strive for timely delivery, EG Evolved Tech Store is not liable for delays caused by:
    • Courier issues
    • Weather conditions
    • Strikes or unforeseen logistical disruptions

We will, however, always assist in resolving any delivery issues as quickly as possible.

9. Damaged or Missing Items

  • If your order arrives damaged or incomplete:
    • Notify us within 48 hours of delivery
    • Provide photos and order details
  • We will investigate and arrange a replacement or resolution where applicable.

10. Contact Us

For any shipping-related queries, please contact us:

Email: support@egevolvedtech.shop
Phone/WhatsApp: 082 820 7702